Since Hankyu Travel International started its aviation agency business in February 1948 as the agency division of Hankyu Corporation, we have steadily continued to grow to this day, thanks to the enormous support from customers of our package tours, personal travel, corporate group tours, school trips, foreign visitors to Japan, business travel, etc., including from Trapics, the core brand for agent-organized tours, and the great relationships of trust we have with our business partners. Once again, we thank our stakeholders for their expectations and support.
The spread of the new coronavirus has brought an unprecedented crisis to many industries, including our travel industry. From now on, we need to accept new awareness and values to live “with COVID-19”.
And COVID-19 has required us to change in every way. Digitalization, in particular, is a symbol of this, and understanding of its necessity is rapidly increasing. The practical application of AI, as well as cashless payments, paperless operations, environmental and labor issues, etc., all have a direct bearing on our lives and work, and companies must take the initiative in addressing these issues. Conversely, the sudden, unexpected external factors that affect us can be a major challenge to a company's growth strategy.
In order for Hankyu Travel International to remain a sustainable company under such circumstances, we believe that it is necessary for the company itself to continue to change and to build a sturdy structure.
We will always look one or two steps ahead, enhancing our travel product planning, proposal, and response capabilities, and continue to focus on improving the precision of quality in order to offer services that will satisfy our customers.
In addition, we want to be a company that grows together with you all, by engaging in active communication with our customers, business partners, employees, and group companies, etc.
All of our employees will continue to work tirelessly, constantly seeking change and advancing forward.
We look forward to your continued support and patronage.
Hankyu Travel International Co., Ltd.
Representative Director and CEO
Atsushi SAKAI